Effective September 25, 2026
Top Tier Elite Home Care & Transportation LLC (“Top Tier Elite Home Care,” “we,” “us”) respects your privacy. This policy explains how we handle information submitted through toptierelitehomecare.com and related inquiry and consultation forms.
When you contact us or request a consultation, we collect the information you provide, such as your name, phone number, email address, message, and information about the care you are seeking. Our website and service providers may also receive basic technical information, such as browser or device details and IP address, needed to operate and protect the site. Please avoid sending detailed medical records or other highly sensitive information through a general website form.
We use inquiry information to respond to requests, discuss care options, arrange consultations, communicate about scheduling and services, maintain records of our communications, operate our website, and protect against misuse. If you choose to receive text messages, we use your number for the types of messages described at the point of consent. Providing a phone number alone does not enroll you in promotional texts.
We may give information to companies that help us host the website, manage inquiries, send communications, or provide customer support, solely to perform those services for us. We may also disclose information when required by law or to protect rights and safety. We do not sell website inquiry information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt in on a form, Top Tier Elite Home Care may send texts about appointment reminders, scheduling, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance, or contact us at [email protected] or (469) 275-1870. See our Terms of Service for details.
We use reasonable measures to protect information, but no internet transmission or storage method is guaranteed secure. We keep information for as long as reasonably needed for the purposes above, to meet legal obligations, or to resolve disputes, then delete or de-identify it as appropriate.
You can ask us to update your contact details or discuss a privacy concern using the contact information below. You can opt out of texts by replying STOP and opt out of nonessential email messages using an unsubscribe link when available or by contacting us.
This website policy addresses online inquiries. Care records may be subject to additional privacy notices and legal requirements. If a separate Notice of Privacy Practices applies to your care, we will provide it through the appropriate client process.
We may update this policy and will post the revised date here. Questions can be sent to Top Tier Elite Home Care & Transportation LLC, 101 Austin Blvd, Suite 600, Red Oak, TX 75154; [email protected]; (469) 275-1870.